Update: EX complaint
After following user aSp’s suggestion of complaining about the EX raids in a bug report, I was surprised to actually get a response. As you can see, as long as you know which gyms will get the EX pass and you raid at them all the time, you’ll (maybe) get one!
Just thought it was amusing that I actually got a response (if a vacuous one) when the site tells you explicitly not to expect one.
Answers
I got the same response...so it appears just a copy/paste response.
The part I can't understand is that they empathise with you that you have not got one...and then tell you that you may get ANOTHER one.
How exactly do you get 'another' when you haven't had one at all???!!!?!!?
EDIT I have also responded to mine, so perhaps we will see more.
I have asked them to tell me what gyms I can expect to see EX raids at in the future so I don't waste my time effort and money - I explained that without this information, then their response almost appears to mock their customers.
It will be interesting to see the response.